Delivering Superior Customer Service

Our team is here to help you learn how you can improve your bottom line while maintaining quality care for your employees. Got questions? We are here to help.

General Contact

Preferred Health Professionals, LLC
10740 Nall, Ste 100
Overland Park, Kansas 66211
Phone: 913-945-4770 or 1-800-544-3014
Fax: 855-804-9546
Hours of Operation: Monday – Friday, 8:00 A.M. to 4:30 P.M. (CST)

EDI Support:
Preauthorization: 1-800-544-3014
Provider Relations
: 816-395-3700 or
Website Support:

For Claims

Preferred Health Professionals, LLC
P.O. Box 25938
Shawnee Mission, KS 66225-5938
Claims Fax: 855-804-9544
Customer Service: 913-945-4770/800-544-3014

To submit claims EDI, use PayerID 31478 or mail to:  PO Box 25938  Shawnee Mission, KS  66225-5938.

For provider questions please contact, or call 816-395-3700.

When to call your insurance plan administrator

  • Eligibility or benefits questions
  • Questions about your health insurance plan
  • Questions about non-health related insurance questions
  • Request an ID card
  • Make changes to your enrollment information
  • Check the status of a claim

When to call Preferred Health Professionals

  • To confirm if a provider is a participating PPO provider
  • If you have a question about a participating provider