Delivering Superior Customer Service

Our team is here to help you learn how you can improve your bottom line while maintaining quality care for your employees. Got questions? We are here to help.

General Contact

Preferred Health Professionals, LLC 10740 Nall, Ste 100 Overland Park, Kansas 66211 Phone: 913-945-4770 or 1-800-544-3014 Fax: 855-804-9546 Hours of Operation: Monday – Friday, 8:00 A.M. to 4:30 P.M. (CST) EDI Support: Preauthorization: 1-800-544-3014 Provider Relations: 816-395-3700 or Website Support:

For Claims

Preferred Health Professionals, LLC P.O. Box 25938 Shawnee Mission, KS 66225-5938 Claims Fax: 855-804-9544 Customer Service: 913-945-4770/800-544-3014

To submit claims EDI, use PayerID 31478 or mail to:  PO Box 25938  Shawnee Mission, KS  66225-5938. For provider questions please contact, or call 816-395-3700.

When to call your insurance plan administrator

  • Eligibility or benefits questions
  • Questions about your health insurance plan
  • Questions about non-health related insurance questions
  • Request an ID card
  • Make changes to your enrollment information
  • Check the status of a claim

When to call Preferred Health Professionals

  • To confirm if a provider is a participating PPO provider
  • If you have a question about a participating provider

Contact Us

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