YOUR HEALTH CARE DELIVERY PARTNER
DELIVERING SUPERIOR CUSTOMER SERVICE
Our team is here to help you learn how you can improve your bottom line while maintaining
quality care for your employees. Got questions? We are here to help.
General Contact
Preferred Health Professionals, LLC
Phone: 913-945-4770 or 1-800-544-3014
Fax: 855-804-9546
Email: healthcare@phpkc.com
Hours of Operation: Monday – Friday, 8:00 A.M. to 4:30 P.M. (CST)
EDI Support: EDI_Operations@phpkc.com
Preauthorization: 1-800-544-3014
Provider Relations: 816-395-3700 or provider.relations@phpkc.com
Website Support: support@phpkc.com
For Claims
Preferred Health Professionals, LLC
P.O. Box 25938 Shawnee Mission, KS 66225-5938
Claims Fax: 855-804-9544
Customer Service: 913-945-4770 or 800-544-3014
To submit claims EDI, use PayerID 31478 or mail to: PO Box 25938 Shawnee Mission, KS 66225-5938. For provider questions please contact provider.relations@phpkc.com, or call 816-395-3700.
When to call your insurance plan administrator:
- Eligibility or benefits questions
- Questions about your health insurance plan
- Questions about non-health related insurance questions
- Request an ID card
- Make changes to your enrollment information
- Check the status of a claim
When to call Preferred Health Professionals:
- To confirm if a provider is a participating PPO provider
- If you have a question about a participating provider
